Customer details widget error

Customer details widget error

Introduction

The error in question is when the customer details side widget either comes with an error, or refuses to load : 



This issue is usually due to the locations module not being enabled,
as Zoho recently changed the back end and now has tied this module to the widget. 

Turning on the locations module: 


Find more on this module here: 

 Steps to activate are : 


  1. To get started with locations in Zoho Books, you first need to enable the feature. Here’s how:

    Settings >      Locations (under Organization.) > Enable Locations to enable the feature.

    1. You will receive an in-app notification when the Locations feature is enabled, migrating your organization address details to this module.
      The current organization will be considered the Head Office or Primary Location.

  2. After activating the module, refresh Zoho Books webpage 

  3. Attempt to access the cancelation widget again. 
Should this not resolve the issue, please contact our support via the support tickets via this link

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