Error - item details

Error - item details

Introduction 

This article is how to specifically check and update item details and check documents to see if everything is updated and saved according to LHDN's requirements. 

Troubleshoot steps: 

  1.  Check Item Classification.
    1. In Zoho Books > items > search for the item used in the document> select the item> edit, check if the item classification field is filled in or not.



  2. Check Measurement units 

    1. Check measurement units line up with LHDN mandated list : https://sdk.myinvois.hasil.gov.my/codes/unit-types/

    2. Type in any new units needed into the dropdown if the needed one is not available. 



  3. Check tax details.

    1. In the item page ,check the Tax type and the Tax for items is correct and filled in.



  4. Check the details of the item and tax in the document (on the document edit page ).

  5. Ensure that the updated item classification and tax details are reflected correctly.

Specific guidelines on how to set up an item is as in our knowledge base article: https://einvois.helpdesk.ooroboros.com/portal/en/kb/articles/step-2-item-master-configuration-22-4-2025-1

Please do not hesitate to contact us if you have any questions or require any assistance.

    • Related Articles

    • Customer details widget error

      Introduction The error in question is when the customer details side widget either comes with an error, or refuses to load : This issue is usually due to the locations module not being enabled, as Zoho recently changed the back end and now has tied ...

    • Step 3: Item Master Configuration

      Introduction Configure your Item Master in Zoho Books to align with e-Invoicing requirements. This ensures all product and service data is properly formatted for MyInvois submissions. Unit of measurement with inventory integration The following ...

    • Error with customer data (TIN and BRN )

      Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...

    • Error with customer data (address, phone number)

      The error may look like what is below: Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table. Check the customer's profile In Zoho Books > the ...

    • When only the installer's account can push (unauthenticated connection error)

      Introduction When this error appears on a different account in the organization, when the installer's account has no problem pushing, it means the Zoho Books connection is not active. Connect zoho books. Go to the following: Zoho books settings > ...