Error: missing MSIC code
Introduction
This article is to assist if you are experiencing an error stating you are missing your customer's MSIC code.
Do note that the MSIC code is a mandatory field in some instances, such as self-billed invoices.
Troubleshoot steps:
Check on your customer's MSIC code,
do ensure that the MSIC code is filled in with the appropriate values, or otherwise with the values "00000"
Find more information below:
LHDN Specific guide : https://www.hasil.gov.my/media/uwwehxwq/irbm-e-invoice-specific-guideline.pdf
for Self-billed invoices where client doesnt have MSIC code : Page 20
an example of a fully set up non-malaysian customer profile is as below:
Please do not hesitate to contact us if you have any questions or require any assistance.
Related Articles
QR missing from pushed invoice
Introduction You basically need to turn the QR off and on again in the PDF Template of the document Refresh the PDF template Go to the document with the problem "edit PDF Template" via the "customize" button on the top right of the PDF document being ...Error with customer data (TIN and BRN )
Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...Error with customer data (address, phone number)
The error may look like what is below: Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table. Check the customer's profile In Zoho Books > the ...Error - ( for foreign buyer ) message detailing about buyer TIN / BRN
Introduction: It would appear that you are experiencing issues with a foreign buyer TIN or Registration number, Solution: Do check on your customer's TIN, as this is a foreign customer, you are to use TIN EI00000000020 in accordance with LHDN general ..."Remote host terminated the handshake" error,
Error in question: Troubleshoot steps: Go into the LHDN portal and check the documents that have been pushed, (below are two methods) Method 1(check in LHDN portal ): In MyInvois portal (Organization Owner / Representative account) > documents > ...