How to know when LHDN MyTax Portal is having issues

Introduction

This article covers the error code below which is most commonly seen when the MyTax Portal is experiencing issues: 

Submitting invoice has issue. Refer to LHDN link https://preprod.myinvois.hasil.gov.my/documents

Determine the specific issue causing the error message: 

1. Navigate to the document with the error
2. Scroll to the "related lists" table at the bottom of the document page 
   
3. Locate and copy the link provided in the error code 
   
   
1. 

   If the link brings you to a document page that says the document is "submitted", it means the LHDN system is currently slow,
1. solution: wait for a couple hours and check the status in MyTax Portal again 
   
2. if document is valid: resubmit the document in Zoho to receive public link. 
   
3. if document is invalid: check reason and carry on with relevant solution. 
   
   
2. 

   If the link does not bring you directly to a specific document, 
   
1. check if LHDN is under maintenance , if it is, try again in a couple of hours as normal
   
   
2. check the "submissions" tab 
   
1. if document is not present, LHDN system is down, try again in a couple of hours as normal

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