"Remote host terminated the handshake" error,

"Remote host terminated the handshake" error,

Error in question: 




Troubleshoot steps: 

  1. Go into the LHDN portal and check the documents that have been pushed, (below are two methods)

    1. Method 1(check in LHDN portal ):

      1. In MyInvois portal  (Organization Owner / Representative account) > documents > search the invoice using the invoice UUID

      2. if  the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

    2. Method 2 (check in zoho books e-invoice cancellation widget) :

      1. In Zoho Books > on the error document > click on the extension widget on right > click the Invoice/debit note cancellation

      2. if  the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

    1. You may then choose to do either of the following:

      1. take the latest successful pushing of the document's UUID

        1. Copy the Document's UUID from the LHDN portal into the corresponding field in the Zoho Books document

        2. Cancel any duplicates of the document you have been trying to push, (refer to the document ID)

        3. Save the document.

      2. Cancel all the documents that are in the LHDN portal

    2. After handling the duplicates in the LHDN portal, Push the document again to LHDN portal

    3. The Public link and QR should appear as per usual.

     

    You will then need to update your plugin version,

    To manually install the latest version of the plugin, do refer to the article in our knowledge base below:

Please do not hesitate to contact us if you have any questions or require any assistance.

    • Related Articles

    • Error: missing MSIC code

      Introduction This article is to assist if you are experiencing an error stating you are missing your customer's MSIC code. Do note that the MSIC code is a mandatory field in some instances, such as self-billed invoices. Troubleshoot steps: Check on ...

    • Error with customer data (TIN and BRN )

      Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...

    • error : " Value is empty and 'get' function cannot be applied. "

      Error in question: You are experiencing an error related to the Debit Note module when pushing documents to the LHDN MyInvois portal. This usually happens when the Debit Note module in Zoho Books has not been activated. Solution: Activate the Debit ...

    • When only the installer's account can push (unauthenticated connection error)

      Introduction When this error appears on a different account in the organization, when the installer's account has no problem pushing, it means the Zoho Books connection is not active. Connect zoho books. Go to the following: Zoho books settings > ...

    • ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number

      Error in question : It would appear that you are experiencing a UUID mismatch error when pushing documents to the LHDN MyInvois portal. Solution: Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment ...