When only the installer's account can push (unauthenticated connection error)
Introduction
.JPG%22%7D)
When this error appears on a different account in the organization, when the installer's account has no problem pushing, it means the Zoho Books connection is not active.
Connect zoho books.
Go to the following:
Zoho books settings > integration and marketplace > installed extensions > view details on einvoice plugin
if this connection is anything other than green (typically yellow or grey), make sure to click on it and reconnect the plugin.
Related Articles
"Remote host terminated the handshake" error,
Error in question: Troubleshoot steps: Go into the LHDN portal and check the documents that have been pushed, (below are two methods) Method 1(check in LHDN portal ): In MyInvois portal (Organization Owner / Representative account) > documents > ...When public link is invalid/incomplete, or if error message says "re-fetch public link"
Introduction: This issue usually happens when LHDN's servers are slow for any reason. Should waiting for 15-30 seconds before re-pushing doesn't work, attempt the following: Solution: Check if the document exist in the LHDN MyInvois portal (below are ...ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number
Error in question : It would appear that you are experiencing a UUID mismatch error when pushing documents to the LHDN MyInvois portal. Solution: Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment ...Error with customer data (TIN and BRN )
Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...Error with customer data (address, phone number)
The error may look like what is below: Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table. Check the customer's profile In Zoho Books > the ...