Error with customer data (TIN and BRN )
Introduction:
This article is to assist for errors that details problems with Customer TIN and BRN
Troubleshoot steps:
Check the Related Lists table on the document.
In Zoho Books > the document that is failed to pushed > scroll down to the related lists table.
Check the customer's profile
In Zoho Books > the document that is failed to pushed > click on the company name link > customer page > edit,
Verify Customer TIN and BRN (make sure it is correct and matching the official values from LHDN)
Fill in registration numbers and MSIC codes where applicable, and if none are provided, fill the fields with "NA" as shown :
To investigate TIN numbers and BRN numbers on your own:
ensure the BRN number is valid and correct from your customer
Proceed to the plugin config
In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, check the TIN and BRN.
key in the registration number in the appropriate field, and then click "search taxpayer's TIN".
the TIN should autofill based on the correct value from LHDN if the BRN is correct or registered
- an error will appear otherwise
- you may now copy the values from this page to wherever they are needed
- do NOT save this page, as this will override your config if saved and replace your organization's BRN and TIN.
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