Error with customer data (address, phone number)

Error with customer data (address, phone number)

The error may look like what is below: 


Troubleshoot steps: 

  1. Check the Related Lists table on the document.

    1. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table.



  2. Check the customer's profile

    1. In Zoho Books > the document that is failed to pushed > click on the company name link > customer page > edit,


    2. Verify all customer contact details.

      1. While still in the Customer Profile, check the following fields:

        1. Customer name ( make sure it matches the name registered in LHDN)

        2. Email Address (properly formatted (e.g., example@email.com)



        3.  check the customer's phone number (has no extra spaces, dashes (-), plus signs (+), or symbols, and should only contain valid digits)



    3. Address (confirm that the address stored in the profile is correct and updated)

      1. Take note of all the address fields and make sure they are

        1. filled in following the format below

        2. with the correct information (street address,city, state,country, zip code).



  3. Check the customer's address on the document (on the document edit page).

    make sure updated address selected in document


Please do not hesitate to contact us through our support email if you have any questions or require any further assistance.

    • Related Articles

    • Error with customer data (TIN and BRN )

      Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...

    • Step 2: Updating Customer and Vendor databases

      Introduction Manually update Customer and Vendor details to comply with eInvoicing, or bulk update databases with Zoho's import-export methods Update Individual Customer and Vendor Details ...

    • Best Practices for Collecting Customer Information for e-Invoicing Compliance

      As you implement the e-Invoice Plugin for Zoho Books, it is essential to establish a streamlined process for collecting accurate information from your own customers, vendors, and freelancers. This ensures full compliance with Malaysia’s e-Invoicing ...

    • ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number

      Error in question : It would appear that you are experiencing a UUID mismatch error when pushing documents to the LHDN MyInvois portal. Solution: Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment ...

    • Error: missing MSIC code

      Introduction This article is to assist if you are experiencing an error stating you are missing your customer's MSIC code. Do note that the MSIC code is a mandatory field in some instances, such as self-billed invoices. Troubleshoot steps: Check on ...