ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number
Error in question :
It would appear that you are experiencing a UUID mismatch error when pushing documents to the LHDN MyInvois portal.
Solution:
Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment the document is being pushed to.
To confirm the environment :
Check if the document already pushed to the alternate LHDN environment.
if you are currently using LIVE but have used PREPROD previously, this means you have to go to PREPROD and check If the document is already present in PREPROD)
In Zoho Books, check the document's UUID and Public Link
Cross-check the TIN and BRN values.
In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, check the TIN and BRN.
In the MyInvois portal (Organization/Representatives account), navigate to the profile icon>view taxpayer profile , locate the TIN and BRN values.
Check if the TIN and BRN values in Zoho Books match exactly with the values provided by LHDN.
Important: Confirm that the values used are the Organization TIN and BRN (not personal)
Please do not hesitate to contact us if you have any questions or require any assistance.
Related Articles
How to Submit an Invoice to LHDN
Introduction Learn how to seamlessly submit your invoices to the LHDN MyInvois portal directly from Zoho Books. Ensure compliance with just a one-click. <br> Creating an Invoice Navigate to "Sales" module In the "Invoices" module, ...How to know when LHDN MyTax Portal is having issues
Introduction This article covers the error code below which is most commonly seen when the MyTax Portal is experiencing issues: Submitting invoice has issue. Refer to LHDN link https://preprod.myinvois.hasil.gov.my/documents Determine the specific ...Canceling an LHDN Submission
Introduction Learn how to seamlessly cancel documents after submission to LHDN from within Zoho Books. No LHDN portal login necessary! Documents can only be canceled within the first 72 hours of submission Canceling documents in Zoho Books Click the ...Introduction and Welcome Note
Beginner's Guide to E-Invoicing in Malaysia Introduction to E-Invoicing Hello there! If you're reading this, congratulations! You have taken the first step to implementing e-invoicing for your business. E-invoicing is a digital way of issuing and ...Step 0 [ Pre-requisite ] : MyTax Portal Setup (business owner)
The first-time setup must be completed by the registered business owner. Disclaimer: These instructions are subject to change based on updates or modifications made by LHDN. Start Your Registration Navigate to MyTax Portal (Testing Environment). : ...