Canceling an LHDN Submission

Canceling an LHDN Submission

Introduction

Learn how to seamlessly cancel documents after submission to LHDN from within Zoho Books. No LHDN portal login necessary!


Warning
Documents can only be canceled within the first 72 hours of submission 

How to Manually Cancel a document that has been submitted to LHDN


  1. Open a document that has been submitted to LHDN 

  2. Note down the UUID (bottom of the invoice page) 
  3. Open the MyTax portal for the organization 
  4. Navigate to documents 
  5. Find the related document with corresponding UUID and open it 
  6. Click "cancel" on the right side of the document's tab row 
  7. Fill in reason for cancelation and click "initiate cancelation"

Canceling documents in Zoho Books

  1. Click the gear widget on the vertical right bar of the screen when viewing a document
    1. this should open the "installed extensions" menu, where you will see the cancelation menu
    2. example below for the invoice module :


  2. Select the type of document you want to cancel

  3. In the popup window, find the document you wish to cancel and click the "cancel" button that is in the same row as your document

  4. Fill in cancelation details, and "initiate cancelation"
    1. if none of the preset reasons for cancelation apply, select "other" and fill in reason into the new dialog box.
    2. View progress of cancelation in this popup window as well. 

Editing and updating an invoice in Zoho Books to re-push 

After canceling an invoice in the  LHDN Portal, you may edit the document should your Zoho settings allow it. 
 Two settings need to be checked to ensure you can edit pushed invoices : 

Enable editing of invoices 

  1. Find the first setting in settings > invoices > allow editing of sent invoices



  2. The second setting is under settings > users > roles 

    In this settings, you will need to ensure everyone that should be canceling and editing invoices at any point needs access to both  the "edit invoices" option. 



Updating Invoices for correction and re-pushing 

Once editing is enabled:
  1. Edit the canceled invoice  
  2. Navigate to the UUID and Public link fields 
  3. Delete the UUID and Public Link 
    4. Info
    1. deleting these will allow you to re-push the invoice to the LHDN portal
  4. You may now edit the invoice as necessary 
  5. save 
  6. re-push as necessary

Voiding an invoice in Zoho Books 

NOTE: voiding is only for the Zoho Books system and does not effect anything in the LHDN system.
It is advised to only void if you have already canceled the invoice in LHDN, and do not need the invoice anymore. 
  1. Open 3-dot menu on the top bar of an invoice 
  2. Click void 
  3. Fill in reason for voiding and click "void it"


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