Checking the plugin's associated environment, and the TIN / BRN data

Checking the plugin's associated environment, and the TIN / BRN data

Introduction 

This article is to troubleshoot the following: 

  1. The uncommon TIN/BRN mismatch error
  2. if you have the correct BRN and TIN for your organization's plugin setup,
  3. if you have the correct TIN and BRN entered into the plugin. 

Confirm your environments 

  1. Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment the document is being pushed to.

  • To confirm the environment :

      - 
      In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, locate the Client ID

        - 
        Log into MyInvois portal , profile icon > view taxpayer profile > scroll to representatives, and confirm if the Client ID exists in the portal ( if it does not, check other portal, be it PREPROD or LIVE)

 

  1. Check if the document already pushed to the alternate LHDN environment.

    • if you are currently using LIVE but have used PREPROD previously, this means you have to go to PREPROD and check If the document is already present in PREPROD)

 


Confirm your TIN and BRN values

  1. Cross-check the TIN and BRN values.

  • In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, check the TIN and BRN.

  • In the MyInvois portal (Organization/Representatives account), navigate to the profile icon>view taxpayer profile , locate the TIN and BRN values. 

 

     

  • Check if the TIN and BRN values in Zoho Books match exactly with the values provided by LHDN.

  • Important: Confirm that the values used are the Organization TIN and BRN (not personal)

 


Please do not hesitate to contact us if you have any questions or require any assistance.

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