When public link is invalid/incomplete, or if error message says "re-fetch public link"
Introduction:
Solution:
Check if the document exist in the LHDN MyInvois portal (below are two methods)
Method 1(check in LHDN portal ):
In MyInvois portal (Organization Owner / Representative account) > documents > search the invoice using the invoice UUID
if the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.
Method 2 (check in zoho books e-invoice cancellation widget) :
In Zoho Books > on the error document > click on the extension widget on right > click the Invoice/debit note cancellation
if the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.
Note : Usually need to wait for 10-30 seconds between push attempts just in case LHDN's server might be slow.
if the document doesn't exist in LHDN , check if the document is pushed on the same environment
To confirm the environment :
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