Introduction: 

Most common solution: 

1. Most cases of this issue simply requires the user to wait for up to 30 seconds for the LHDN server to catch up, and then re-push the document. 
   

1. This may need to be attempted more than once
   
   
   

2. Should waiting for 15-30 seconds before re-pushing doesn't work, attempt the following: 

Additional Troubleshooting : 

1. Check if the document exists in the LHDN MyInvois portal (below are two methods)
   

• Method 1 (check in LHDN portal ):

• In MyInvois portal  (Organization Owner / Representative account) > documents > search the invoice using the invoice UUID

• if the invoice is still processing but is present in LHDN,
  simply wait for the document to be validated before re-pushing the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

• Method 2 (check in zoho books e-invoice cancellation widget) :

• In Zoho Books > on the error document > click on the extension widget on right > click the Invoice/debit note cancellation

• if the invoice is still processing but is present in LHDN,
  simply wait for the document to be validated before re-pushing the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

Note : Usually need to wait for 10-30 seconds between push attempts just in case LHDN's server might be slow.

2. if the document doesn't exist in LHDN , check if the document is pushed on the same environment

• To confirm the environment :

In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, locate the Client ID

Log into MyInvois portal , profile icon > view taxpayer profile > scroll to representatives, and confirm if the Client ID exists in the portal ( if it does not, check other portal, be it PREPROD or LIVE)