When public link is invalid/incomplete, or if error message says "re-fetch public link"

When public link is invalid/incomplete, or if error message says "re-fetch public link"

Introduction: 

This issue usually happens when LHDN's servers are slow for any reason. Should waiting for 15-30 seconds before re-pushing doesn't work, attempt the following: 

Solution: 

  1. Check if the document exist in the LHDN MyInvois portal (below are two methods)

    • Method 1(check in LHDN portal ):

      • In MyInvois portal  (Organization Owner / Representative account) > documents > search the invoice using the invoice UUID

      • if  the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

    • Method 2 (check in zoho books e-invoice cancellation widget) :

      • In Zoho Books > on the error document > click on the extension widget on right > click the Invoice/debit note cancellation

      • if  the invoice present in LHDN, just re-push the invoice in Zoho Books to re-fetch the full Public Link from LHDN.

Note : Usually need to wait for 10-30 seconds between push attempts just in case LHDN's server might be slow.

  1. if the document doesn't exist in LHDN , check if the document is pushed on the same environment

  • To confirm the environment :

      In Zoho Books > Settings > Marketplace > Installed Extensions > e-Invoice Malaysia > View Details > Configure, locate the Client ID



        Log into MyInvois portal , profile icon > view taxpayer profile > scroll to representatives, and confirm if the Client ID exists in the portal ( if it does not, check other portal, be it PREPROD or LIVE)

Please do not hesitate to contact us if you have any questions or require any assistance.

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