Error: "In Preferences General, at Do you give discounts? at transaction level, ensure to select discount after tax"

What is the error? 

Possible Solution: 

Change main setting 

Go to the "Do you give discounts" settings, (example below)

and select whichever of the following suits your organization better:  

a) At line item level,

 

      If user select discount at line item level, user can select either

      1. Discount before tax

      2. discount after tax .

       both results should be the same. 

/ OR /

b) At Transaction Level

      User must select Discount after tax, this is  in accordance with LHDN portal's method 

Change item rates tax settings

This setting must be Tax Exclusive.

Finally, you are required to edit the document, and save it again.

To be extra sure, you may attempt to change the discount amount (not type) to something temporarily, and then save it,

and then re-edit the document back to the original values to refresh the document with the desired discount settings. 

Example below : 

Edit invoice: 

Save invoice: 

discounts amount can be found here: 

You may then try to push the invoice as normal. 

Should this not rectify the problem, attempt the following : 

1. Ensure your settings is set to the following: 
1. “Do you sell your items at rates inclusive of Tax?” set to Tax Exclusive
   
2. create the invoice again from scratch, (without using the clone method on the problem invoice,)
   
1. 

   this is because cloning may be carrying over the zoho books settings from the original invoice, not the new zoho books settings
   
You may then try to push the invoice as normal. 

Please do not hesitate to contact us if you have any questions or require any assistance at einvoice.support@ooroboros.com.

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