Error: "_ _ Code in line 311 as there is an exception : Value is empty and 'get' function cannot be applied"

Error: "_ _ Code in line 311 as there is an exception : Value is empty and 'get' function cannot be applied"

What is the error? 





Solution: 

Change user role locations permission 


Go to settings > Users & Roles > roles >  and enter the lore this user is assigned to



This error is due to the locations being turned off. 

Your user will need this permission turned on for the plugin to work. 

Once turned on, the user will need to refresh or reload their browser. 

You may then try to push the invoice as normal. 


Please do not hesitate to contact us if you have any questions or require any assistance at einvoice.support@ooroboros.com.
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