Troubleshooting
Error with Customer TIN and BRN when previously valid and pushable (error as of April 2026)
Introduction: This article is to assist for when the plugin cannot find the TIN and BRN of a customer (either cannot push or cannot find via widget) but the data is valid, and the document can be manually submitted without issue. Troubleshoot steps: ...
Customer details widget error
Introduction The error in question is when the customer details side widget either comes with an error, or refuses to load : This issue is usually due to the locations module not being enabled, as Zoho recently changed the back end and now has tied ...
Error with Organization data (address)
Introduction: This article is to assist for errors that details problems with your organization address or phone number Troubleshoot steps: Check organization location and phone number . Depending on your Zoho Books environment, your organization ...
Error - item details
Introduction This article is how to specifically check and update item details and check documents to see if everything is updated and saved according to LHDN's requirements. Troubleshoot steps: Check Item Classification. In Zoho Books > items > ...
Error - ( for foreign buyer ) message detailing about buyer TIN / BRN
Introduction: It would appear that you are experiencing issues with a foreign buyer TIN or Registration number, Solution: Do check on your customer's TIN, as this is a foreign customer, you are to use TIN EI00000000020 in accordance with LHDN general ...
Error with customer data (address, phone number)
The error may look like what is below: Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table. Check the customer's profile In Zoho Books > the ...
Error: missing MSIC code
Introduction This article is to assist if you are experiencing an error stating you are missing your customer's MSIC code. Do note that the MSIC code is a mandatory field in some instances, such as self-billed invoices. Troubleshoot steps: Check on ...
When public link is invalid/incomplete, or if error message says "re-fetch public link"
Introduction: This issue usually happens when LHDN's servers are slow for any reason. Should waiting for 15-30 seconds before re-pushing doesn't work, attempt the following: Solution: Check if the document exist in the LHDN MyInvois portal (below are ...
"error in line _ _ , invalid JSON format string" (Checking the plugin's config data )
Introduction This article is to troubleshoot the following: The uncommon TIN/BRN mismatch error if you have the correct BRN and TIN for your organization's plugin setup, if you have the correct TIN and BRN entered into the plugin. One such error that ...
Error with customer data (TIN and BRN )
Introduction: This article is to assist for errors that details problems with Customer TIN and BRN Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related ...
ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number
Error in question : It would appear that you are experiencing a UUID mismatch error when pushing documents to the LHDN MyInvois portal. Solution: Navigate to the MyInvois portal (Organization Owner / Representatives account), check which environment ...
error : " Value is empty and 'get' function cannot be applied. "
Error in question: You are experiencing an error related to the Debit Note module when pushing documents to the LHDN MyInvois portal. This usually happens when the Debit Note module in Zoho Books has not been activated. Solution: Activate the Debit ...
"Remote host terminated the handshake" error,
Error in question: Troubleshoot steps: Go into the LHDN portal and check the documents that have been pushed, (below are two methods) Method 1(check in LHDN portal ): In MyInvois portal (Organization Owner / Representative account) > documents > ...
QR missing from pushed invoice
Introduction You basically need to turn the QR off and on again in the PDF Template of the document Refresh the PDF template Go to the document with the problem "edit PDF Template" via the "customize" button on the top right of the PDF document being ...
When only the installer's account can push (unauthenticated connection error)
Introduction When this error appears on a different account in the organization, when the installer's account has no problem pushing, it means the Zoho Books connection is not active. Connect zoho books. Go to the following: Zoho books settings > ...
Error: "_ _ Code in line 311 as there is an exception : Value is empty and 'get' function cannot be applied"
What is the error? Solution: Change user role locations permission Go to settings > Users & Roles > roles > and enter the lore this user is assigned to This error is due to the locations being turned off. Your user will need this permission turned on ...
Some of the fields are missing from document line items
Introduction In some cases, some of the plugin's custom fields can be hidden in the "reporting tags" menu instead of showing up in the item table editor. This is due to Zoho Books haed limiting the number of visible columns in the editor. Locating ...
How to know when LHDN MyTax Portal is having issues
Introduction This article covers the error code below which is most commonly seen when the MyTax Portal is experiencing issues: Submitting invoice has issue. Refer to LHDN link https://preprod.myinvois.hasil.gov.my/documents Determine the specific ...