Troubleshooting
When public link is invalid/incomplete, or if error message says "re-fetch public link"
Introduction: This issue usually happens when LHDN's servers are slow for any reason. Should waiting for 15-30 seconds before re-pushing doesn't work, attempt the following: Solution: Check if the document exist in the LHDN MyInvois portal (below are ...
Checking the plugin's associated environment, and the TIN / BRN data
Introduction This article is to troubleshoot the following: The uncommon TIN/BRN mismatch error if you have the correct BRN and TIN for your organization's plugin setup, if you have the correct TIN and BRN entered into the plugin. Confirm your ...
Line item fields missing from documents
In some cases, some custom fields can be hidden in the "reporting tags" menu instead of showing up in the item table editor post plugin install. This is partially due to Zoho Books having a limit to how many fields can be shown in the line item ...
Error with customer data (address, phone number)
The error may look like what is below: Troubleshoot steps: Check the Related Lists table on the document. In Zoho Books > the document that is failed to pushed > scroll down to the related lists table. Check the customer's profile In Zoho Books > the ...
ERROR: LHDN portal invoice UUID : (number) LHDN invoice number (NULL) different from zoho invoice number
Error in question : Solution: Invoice has been pushed in preprod environment and is bring attempted to be pushed again in LIVE . Delete UUID and public link from the document in Zoho Books, cancel in Preprod portal, then push to Live portal.
error : " Value is empty and 'get' function cannot be applied. "
Error in question: You are experiencing an error related to the Debit Note module when pushing documents to the LHDN MyInvois portal. This usually happens when the Debit Note module in Zoho Books has not been activated. Solution: Activate the Debit ...
"Remote host terminated the handshake" error,
Error in question: Troubleshoot steps: Go into the LHDN portal and check the documents that have been pushed, Cancel any duplicates of the document you have been trying to push, take the latest successful pushing of the document's UUID Copy the ...
QR missing from pushed invoice
Introduction You basically need to turn the QR off and on again in the PDF Template of the document Refresh the PDF template Go to the document with the problem "edit PDF Template" via the "customize" button on the top right of the PDF document being ...
When only the installer's account can push (unauthenticated connection error)
Introduction When this error appears on a different account in the organization, when the installer's account has no problem pushing, it means the Zoho Books connection is not active. Connect zoho books. Go to the following: Zoho books settings > ...
Error: "In Preferences General, at Do you give discounts? at transaction level, ensure to select discount after tax"
What is the error? Possible Solution: Change main setting Go to the "Do you give discounts" settings, (example below) and select whichever of the following suits your organization better: a) At line item level, If user select discount at line item ...
Some of the fields are missing from document line items
Introduction In some cases, some of the plugin's custom fields can be hidden in the "reporting tags" menu instead of showing up in the item table editor. This is due to Zoho Books haed limiting the number of visible columns in the editor. Locating ...
How to know when LHDN MyTax Portal is having issues
Introduction This article covers the error code below which is most commonly seen when the MyTax Portal is experiencing issues: Submitting invoice has issue. Refer to LHDN link https://preprod.myinvois.hasil.gov.my/documents Determine the specific ...